bureaucracy, consumer Nirvana, copies and copying, Dubai, Dubai Marina, Gary Rhodes, holidays, Mall of the Emirates, Marina Mall, no objection, passport, Pier 7, thEATre by Gary Rhodes, tourism, travel, Vox cinemas
Dubai has an undefinable quality; it can amaze and depress; enlighten and shock but never, I’ve found after many years living there, leave one unmoved. You can love it or hate it in equal measure and, sometimes, endure both emotions simultaneously. When I received a request a few days ago for a copy of my passport my initial reaction was of disinterest but it quickly changed as I learned that ‘they’ were requesting an update because my passport had expired. ‘They’ are not the police or the immigration authority or any other quasi-governmental body. ‘They’, in fact, are the inept leisure division of a crap developer that issues access passes to the beach.
Dubai has a wearying reliance on bureaucracy and I suspect it may have cornered the world market in rubber stamps. At every turn, it seems, a document is required from individuals who are at once detached, uninterested or, frequently, merely absent. You need a stamped and signed piece of paper for just about everything in Dubai whether it’s bringing in your piano, buying a bottle of wine or shopping for a local SIM card. And you have to provide a copy of your passport to get it. I once estimated that I have probably provided over two hundred and fifty copies in exchange for passes, approvals, authorisations or, that singular invention – the ‘no objection certificate’. So there must be literally millions of passport copies floating around the Emirate and where they all go is one of the great Mysteries of the Universe. In an endless danse macabre passport copies are stamped, signed, stapled and – well, from that point on I have no clue. They just disappear after they’ve been taken so if you visit two desks in one organisation the second desk will have no knowledge of your passport existing. A further copy will be demanded and if you are unfortunate enough to be sent back to the first desk – the usual procedure when five administrators are tasked with doing the work of one – they won’t be able to find the first copy and you’ll have to copy it again. Next day all three copies will have disappeared so it’s likely you’ll have to start all over again. Where do all those copies go?
The process is numbing and takes time but if you want the freedom to run child-like through sunshine in a landscape of tax-free salaries as you seek consumer Nirvana, developing patience and a personality that provides for circumspection become essential because in Dubai most things eventually get done and most things work. For individuals like me, with little or no patience, an administrative foray can be a very bumpy one but at least I’ve grown out of banging tables and demanding to know where all the copies go. That question, always greeted with a smile, is never really answered because no one really knows; it’s just a requirement, you know, to make the copy, stamp it and sign it. It has occurred to me that there is perhaps a secretive government department going around in the dead of night, cruising silently in unmarked vehicles and collecting copies of passports. But that would be silly, wouldn’t it?
Dubai’s idiosyncrasies often defy analysis, inducing an impassioned response. But then, with eye-watering speed, perception can be turned on its head and one is lost in all the things that Condé Nast Traveller and the Sunday Times tell us it is. Last year, while my mind was on packing cases and contract exchanges, the gourmet tower at Dubai Marina was completed. Now renamed Pier 7 it is a circular building linked to the Marina Mall and with a single themed restaurant on each level. The views over the marina are spectacular and, at night, even cynical travellers like me can’t help but be impressed. Dinner or drinks in balmy air on an open-sided terrace high over the water has to be one of Dubai’s most striking experiences. And in another example of the city state stretching a visitor’s sensibilities to extremes, an extension to the already gargantuan Mall of the Emirates has opened. Of course that delivered yet more restaurants as well as a vastly expanded Vox cinema complex. Our old favourite, Gold Class – with its wide seats and Coca-cola on call – was gone. In its place was a cinema restaurant experience called ‘thEATre by Gary Rhodes’. This puts watching a movie with a tub of popcorn to shame. If you like your food and reclining sofas ‘juste pour deux’, semi-private viewing-rooms, a waiter on hand when you need a drink or snack or just like spending a couple of hours watching a movie the way Donald Trump probably does, then this is for you. Dubai’s apparently endless capability to knock your socks off has left me non-plussed once again.
My Passport, by the way, was copied several times when I was in Dubai a few weeks ago and is valid for another seven years.